Hire Customer Support Virtual Assistants from Latin America
Live chat, email support, helpdesk, and ticket management in 2–3 weeks.
We help U.S. companies hire vetted customer support VAs from Latin America with U.S. time zone overlap. You get a shortlist. You run interviews. We handle sourcing and screening.
Timeline
2–3 weeks
Guarantee
90 days
Client interviews
English
Tell us what support you need
Share your channels, tools, and ticket volume. We'll follow up within 1 business day.
We'll review your request and follow up within 1 business day
If you are a candidate, use the Jobs page instead. View jobs
Why hire customer support VAs from Latin America?
Responsive, English-fluent support coverage without the overhead.
English-fluent
Clear written and spoken English for customer-facing roles.
U.S. time zones
Real-time coverage during your customers' hours.
Tool-experienced
Zendesk, Intercom, Gorgias, Freshdesk, and more.
Cost-effective
Flat $3,500 fee. No monthly markups or surprise costs.
Flat-fee pricing
$3,500
Flat fee per customer support VA placement
Customer support roles we place from Latin America
From frontline chat to escalation handling and CX operations.
Live Chat Support Agent
Real-time chat coverage, first-response handling, issue routing.
Email Support Rep
Ticket responses, follow-ups, inbox management.
Helpdesk Coordinator
Queue management, SLA tracking, internal escalation.
CX Operations VA
CSAT reporting, macros, knowledge base updates.
Onboarding Support
New customer setup, walkthroughs, activation follow-ups.
E-commerce Support VA
Order issues, returns, Shopify/Gorgias ticket handling.
How it works
Clean process. No chaos.
Define scope
Channels, tools, volume, and escalation paths.
We source + vet
Role-fit checks and English-first written assessments.
You interview
Top matches only, in English.
Hire + onboard
90-day replacement guarantee.
Hear from clients
Real stories, real success.
Boaz Rauchwerger, CEO Boaz Power
Jason Adams, President and Founder Signal Ventures LLC
Aaron Gianni, President Larratt Bros Plumbing
FAQ
Quick answers before you hire.
How fast can we hire a customer support VA?
Most clients receive a shortlist in 5–10 business days and hire in 2–3 weeks depending on interview speed.
What tools do customer support VAs know?
Candidates are screened for Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, and Shopify. We match to your specific stack.
Do they work U.S. time zones?
Yes. All HireLATAM candidates work U.S. time zones, enabling real-time coverage during your customers' business hours.
What if the VA is not a fit?
We offer a 90-day replacement guarantee. If it is not working, we source a replacement at no additional cost.
Ready to hire a customer support VA?
Tell us your channels, tools, and ticket volume. We will deliver a shortlist of vetted Latin American customer support professionals.
Start here
Get a shortlist, not a headache.