Hire Customer Support Virtual Assistants from Latin America
Live chat, email support, helpdesk, ticket management, and customer follow-up in U.S. time zones.
HireLATAM helps U.S. companies hire English-fluent customer support professionals from Latin America. Candidates are screened for English, reliability, customer communication, role fit, remote readiness, and your support tools before you see a shortlist.
Flat placement fee
$3,500
Replacement guarantee
90 days
Shortlist in
5 to 10 days
Tell us what support you need
Share your channels, tools, coverage needs, and ticket volume. We will follow up within 1 business day.
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Candidates: apply here instead
Best for U.S. companies hiring remote live chat, email support, helpdesk, CX, onboarding, and e-commerce support talent.
If you are a candidate, use the Jobs page instead. View jobs
When it is time to hire customer support help
Customer support starts to break when tickets pile up, response times slow down, and your team keeps pulling operators, founders, or account managers into routine support work.
A remote customer support professional from Latin America can help protect your customer experience while giving your internal team more time to focus on higher-value work.
You may be ready to hire if:
- • Response times are getting slower
- • Tickets are being handled inconsistently
- • Founders or managers are still answering routine support requests
- • Your support team needs more coverage during U.S. business hours
- • You need help managing live chat, email, helpdesk, or order issues
- • Customer follow-up is falling through the cracks
Why hire customer support talent from Latin America?
Add reliable customer support coverage without overloading your internal team or paying U.S.-level compensation for every support role.
English-fluent communication
Clear written and spoken English for customer-facing support roles.
U.S. time zone overlap
Real-time coverage for support questions, escalations, and internal communication.
Support tool experience
Screen for Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, Shopify, and more.
Flat $3,500 fee
No recruiter percentages, monthly recruiting fees, or salary markups.
Flat-fee pricing
$3,500
Per customer support placement
Want more detail? See our pricing page or learn more about why companies hire in Latin America.
What remote customer support talent can help with
The right support hire can help improve response times, keep tickets organized, and create a more consistent customer experience.
Live chat support
Real-time chat coverage, customer questions, first-response handling, and routing.
Email and ticket support
Inbox management, ticket replies, follow-ups, documentation, and issue tracking.
Helpdesk coordination
Queue management, SLA tracking, escalation routing, and internal coordination.
E-commerce support
Order issues, returns, refunds, shipping questions, Shopify support, and Gorgias workflows.
Customer onboarding support
New customer setup, walkthrough coordination, activation follow-ups, and account updates.
CX operations support
CSAT reporting, macros, knowledge base updates, process documentation, and support admin.
Customer support roles we place from Latin America
From frontline chat to ticket management, onboarding support, and CX operations.
Live Chat Support Agent
Real-time chat coverage, first-response handling, customer questions, and issue routing.
Email Support Representative
Ticket responses, follow-ups, inbox management, and written customer communication.
Helpdesk Coordinator
Queue management, SLA tracking, escalation routing, and internal coordination.
CX Operations Assistant
CSAT reporting, macros, knowledge base updates, process documentation, and support admin.
Customer Onboarding Support
New customer setup, walkthrough coordination, activation follow-ups, and account updates.
E-commerce Support Specialist
Order issues, returns, Shopify workflows, Gorgias tickets, refunds, and customer follow-up.
Support tools and workflows we can screen for
Tell us your support stack, channels, expected volume, and escalation process. We will source and screen candidates around the tools your team already uses.
HireLATAM screens candidates for English fluency, customer communication, empathy, attention to detail, remote readiness, responsiveness, and workflow fit.
Common tools and channels
Is customer support the right hire?
A customer support hire is a strong fit when you need consistent execution across tickets, chats, emails, customer follow-up, and support operations.
A good fit if you need help with:
- • Live chat and email support
- • Ticket queues and helpdesk workflows
- • Order questions, returns, and customer follow-up
- • Customer onboarding and activation support
- • Knowledge base updates and support documentation
- • More U.S. business-hour support coverage
May not be the right first hire if you need:
- • A sales closer responsible for revenue
- • A senior customer success manager for strategic accounts
- • A technical engineer for complex product debugging
- • A full operations manager
- • A short-term freelancer for one-off admin tasks
- • A support leader to build the entire CX function from scratch
Not sure whether you need customer support, customer success, sales support, or an operations assistant? Use the LATAM job description and salary tool or learn more about how to hire in Latin America.
How it works
From support scope to shortlisted candidates in 5 to 10 business days.
Define the scope
Share channels, tools, coverage needs, ticket volume, and escalation paths.
We source and vet
We screen for English, support experience, customer communication, tool familiarity, and role fit.
You interview
You receive 3 to 5 curated, pre-vetted candidates and interview the best matches.
Hire and onboard
Hire with a flat $3,500 placement fee and a 90-day replacement guarantee.
Hear from clients who hired through HireLATAM
Real companies, real roles, real results.
Boaz Rauchwerger, CEO, Boaz Power
Jason Adams, President, Signal Ventures LLC
Aaron Gianni, President, Larratt Bros Plumbing
Customer support hiring FAQ
Quick answers before you hire remote customer support talent from Latin America.
How fast can we hire a customer support virtual assistant from Latin America?
Most clients receive a shortlist in 5 to 10 business days and complete their hire in 2 to 3 weeks depending on interview speed.
What tools do Latin American customer support candidates know?
Candidates can be screened for tools such as Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, Shopify, Help Scout, Front, Slack, and other support platforms based on your workflow.
Do customer support professionals from Latin America work U.S. time zones?
Yes. HireLATAM matches clients with candidates who can support strong U.S. time zone overlap, enabling real-time customer support coverage during business hours.
What can a remote customer support virtual assistant help with?
Customer support virtual assistants can help with live chat, email support, helpdesk tickets, order issues, returns, customer onboarding, ticket triage, SLA tracking, knowledge base updates, CX reporting, and customer follow-up.
Do we need an EOR to hire customer support talent from Latin America?
Most U.S. companies start by hiring LATAM professionals as independent contractors under a services agreement. Companies should seek legal, tax, or compliance advice for their specific situation.
What if the customer support virtual assistant is not a fit?
We offer a 90-day replacement guarantee. If the placement does not work out within 90 days, we source a replacement at no additional placement fee.
Ready to hire a customer support professional from Latin America?
Tell us your channels, tools, coverage needs, and ticket volume. We will deliver a shortlist of vetted LATAM customer support candidates. Flat $3,500 fee. 90-day guarantee.
Start here
Get a shortlist, not a stack of resumes.